Making partnerships work
- Speaker
- Trevor Hutchings
- Job Title
- Director of Strategy, Gemserv
Customers
Communicating to different audiences
- Speaker
- Trevor Hutchings
- Job Title
- Director of Strategy, Gemserv
Your colleagues are representative of your customers
- Speaker
- Mark McLane
- Job Title
- Managing Director, Global Head of Diversity and Inclusion, Barclays
The art of creating a natural rapport with prospective clients
- Speaker
- John Grisby
- Job Title
- Managing Partner, Grey Matter Global
Building relationships and trust with clients
- Speaker
- John Grisby
- Job Title
- Managing Partner, Grey Matter Global
Good personal chemistry creates better business with clients
- Speaker
- Per Wimmer
- Job Title
- Founder, WimmerSpace and Wimmer Financial
Purpose keeps people connected
- Speaker
- Claire Arnold
- Job Title
- Executive Chair, Q5 Partners
Putting great customer service at the heart of your business
- Speaker
- Nikki King
- Job Title
- Honorary Chairman, Isuzu Truck UK
Building a brand around customer service
- Speaker
- Nikki King
- Job Title
- Honorary Chairman, Isuzu Truck UK
Beware of taking a client for granted
- Speaker
- Sharmila Mehta
- Job Title
- Chair, Immigration Law Committee, The Law Society of England and Wales
Be a person to your client, not just a lawyer
- Speaker
- Sharmila Mehta
- Job Title
- Chair, Immigration Law Committee, The Law Society of England and Wales
Keeping relevant with your clients
- Speaker
- Sarah Austin
- Job Title
- Regional Director, Page Personnel
Be the swan swimming
- Speaker
- Becks Armstrong
- Job Title
- Interim COO, BioBeats
Excellent client service comes through listening
- Speaker
- Keily Blair
- Job Title
- Director, Regulatory and Commercial Disputes, PwC
The value of a signed contract
- Speaker
- Susanna Simpson
- Job Title
- CEO & Founder, Limelight PR
When it’s right to fire a client
- Speaker
- Susanna Simpson
- Job Title
- CEO & Founder, Limelight PR
Don’t be scared to tell your customers the truth
- Speaker
- Andy Vickers
- Job Title
- Director, MCL
If you care and are truthful, your clients will be happy
- Speaker
- John O'Brien
- Job Title
- Partner, One Hundred Agency
Service is the single most important thing
- Speaker
- John Wagner
- Job Title
- Director, Cycas Hospitality
Great sales people treat every customer as an individual
- Speaker
- Peter Hewitt
- Job Title
- Advisor, UK Trade & Investment
Give your customers an ‘aha’ moment
- Speaker
- Justin Peters
- Job Title
- CEO & Founder, Kabbee
Try to work out what your clients actually need
- Speaker
- Thayer Prime
- Job Title
- Recruitment Lead, Cloudflare
Most people will tell you the answer if you let them speak
- Speaker
- Clare Gerada
- Job Title
- former Chair of the Council of the Royal College of GPs, NHS
People remember how you make them feel
- Speaker
- Rick Lowe
- Job Title
- Founder and Managing Director, Brands In Limited
Managing your client’s expectations
- Speaker
- Mick Southworth
- Job Title
- former Managing Director, Film Four Distributors
Providing great client service
- Speaker
- Lee Robertson
- Job Title
- CEO, Investment Quorum
Friction points are an opportunity to delight clients
- Speaker
- Lee Robertson
- Job Title
- CEO, Investment Quorum
Global companies need consistent levels of quality
- Speaker
- Ian Millner
- Job Title
- Co-Founder and Global CEO, iris Worldwide
Don’t forget to surprise and delight your clients
- Speaker
- Ian Millner
- Job Title
- Co-Founder and Global CEO, iris Worldwide
Delighting your customers
- Speaker
- Dan Germain
- Job Title
- Group Head of Brand, innocent
Bringing joy to your customers
- Speaker
- Dan Germain
- Job Title
- Group Head of Brand, innocent
Communication is more important than delivery
- Speaker
- Zoe Cunningham
- Job Title
- Managing Director, Softwire Technology
Turn your customers into ambassadors
- Speaker
- Paul Robinson
- Job Title
- CEO & Founder, Alquity
Involve your customers in your decisions
- Speaker
- Laura Tenison
- Job Title
- Managing Director & Founder, JoJo Maman Bébé
When you meet a new client, give before you take
- Speaker
- Maggie Buggie
- Job Title
- VP/ Global Sales Officer, Digital, Capgemini
Service the life out of your customers
- Speaker
- John Sanders
- Job Title
- Founder, Headmasters
Love your customer
- Speaker
- Alastair Storey
- Job Title
- Chairman & CEO, Westbury Street Holdings
Understand what your customer needs from your relationship
- Speaker
- Sue Porto
- Job Title
- CEO, St John\'s Hospital, Bath
Delight your customers by being the best at what you do
- Speaker
- Rodney Fitch
- Job Title
- former Founder, Fitch
Understand what your customers really need
- Speaker
- Andrew Morris
- Job Title
- Chairman, The Event Academy
Themes
- Boards
- Career
- Challenges
- Change
- Communication
- Culture
- Customers
- Diversity
- Entrepreneurship
- Ethics
- Finance
- Global Business
- Growth
- Hiring
- Innovation
- Leadership
- Managing People
- Managing Yourself
- Marketing
- Mentors
- Mistakes
- New Job
- Purpose
- Relationships
- Risk
- Sales
- Strategy
- Talent Development
- Teams
- Women
- Work/Life